RFPs/RFQs: Supply, Implement and Maintain a 311 Citizen Relationship Management (CRM)

Title: 
Supply, Implement and Maintain a 311 Citizen Relationship Management (CRM)
Description: 

The Department of Finance, through the Division Information Technology & Services, is soliciting proposals from qualified vendors, interested in providing professional services to supply, implement and maintain a 311 (CRM) Contact Center Solution for non-emergency services requests.

Opening Date/Time: 
Monday, August 14, 2017 - 5:00pm
Closing Date/Time: 
Thursday, August 31, 2017 - 5:00pm
Dep/Div: 
Information Technology & Services
Contact Name: 
Regina Bob-Iwe – Project Manager
Contact Phone: 
(216) 664-4117
Yes, attendance is optional
Meeting Date/Time: 
Tuesday, August 22, 2017 - 2:00pm
Meeting Location:
Division of Information Technology & Services
205 W. St. Clair, 4th FL
Cleveland
44113