Frequently Asked Questions

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What should I know before refinancing?

These tips can help you make a wise decision:

  • Be careful! Variable rate loan payments can increase drastically, while fixed rate loan payments don't change
  • Do not refinance low-interest loans with higher interest ones
  • Consider the total of all fees- including closing costs
  • See if there are prepayment penalties
  • Ask if the monthly payment includes property taxes and insurance
  • If you're not sure, DON'T SIGN! Consumer credit agencies or housing counselors can assist you. Dial First Call for Help at 211 for the location nearest you
From:
Office of Fair Housing & Consumer Affairs
Category:
Consumer Rights

Last updated: 03/26/2015 - 10:13am

Q1009
What can I do to avoid losing my home to foreclosure ?

Call the Cuyahoga County Foreclosure Intervention and Prevention Program at 216.436.2000. In addition, several foreclosure-related assistance providers can be reached through First Call For Help by dialing "211"

From:
Office of Fair Housing & Consumer Affairs
Category:
Consumer Rights

Last updated: 03/26/2015 - 10:14am

Q1010
How can I verify if a contractor has had complaints filed against his company ?

You can check on contractor complaints through the following agencies:

  • City of Cleveland Building & Housing at 216.664.2910
  • Office of the Attorney General at 216.787.3030
  • Better Business Bureau at 216.623.8964
  • City of Cleveland Office of Fair Housing & Consumer Affairs at 216.664.4529
From:
Office of Fair Housing & Consumer Affairs
Category:
Consumer Rights

Last updated: 03/26/2015 - 10:13am

Q1014
Can anything be done about loud music coming from cars or homes?

Offensively loud music is against the law. The law defines loud music as“plainly audible to persons other than those who are in the room in which such device or instrument is played (683.01)”; or “plainly audible to persons other than the occupants of said vehicle (683.02)”. Police may warn or cite the offenders, and may confiscate the equipment.

From:
Police
Category:
Consumer Rights

Last updated: 03/02/2015 - 12:28pm

Q1114
I live next to an apartment building that has its trash picked up by a truck at 5:00 a.m. The noise wakes me and my family. Is this legal?

By law, collection must occur between 6 am and 7 pm weekdays and 6 am and 4 pm Saturdays. However, there are exceptions, such as areas with heavy daytime traffic and heavy commercial activity, which may have collections at other times. Call 216.664.3711 for more information.

From:
Waste Collection
Category:
Consumer Rights

Last updated: 03/02/2015 - 12:28pm

Q862
How do I get a copy of an accident report?

Visit the Accident Record Section on the 3rd Floor of the Justice Center at 1300 Ontario St; Cleveland, OH 44113., Monday, Wednesday or Friday between 8 am and 3:30 pm. or call 216.623.5269 You must know the date and location of the accident. Copies cost five cents per page.

From:
Police
Category:
Traffic

Last updated: 03/02/2015 - 12:28pm

Q1103
If I get into a car accident do I have to go to the police station in the district where it occurred to file the report?

No, as long as the accident occurred in the city of Cleveland, you can go to any City police station to file a report.

From:
Police
Category:
Traffic

Last updated: 03/02/2015 - 12:28pm

Q1105
How can I add information to a police report that I previously filed?

Call 216.621.1234 or go to any City police station.

From:
Police
Category:
Traffic

Last updated: 03/02/2015 - 12:28pm

Q1106
Where do I get a copy of an accident or police report?

You can get an accident report online here or a police report in person on the 3rd Floor of 1300 Ontario St-Monday, Wednesday and Friday, from 8 am to 3:30 pm. Copies are five cents per page.

From:
Police
Category:
Traffic

Last updated: 03/02/2015 - 12:28pm

Q1107
How do I pay a red light; fixed pole or mobile camera citation?

There are several ways to pay these tickets:

  • Pay by phone: 216.664.4744
  • Pay online
  • Pay by mail. If you don’t have a payment envelope, mail your payment to:
    City of Cleveland Parking Violations Bureau
    P.O.Box 99939
    Cleveland, OH 44199-0939
  • Pay in person at:
    The Parking Violations Bureau
    Cleveland Police Headquarters, First Floor
    1300 Ontario St
    Cleveland, OH 44113
From:
Police
Category:
Traffic

Last updated: 03/02/2015 - 12:28pm

Q1118

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