Office of Professional Standards & Civilian Police Review Board

The Office of Professional Standards (OPS) is an independent City of Cleveland agency established for the purpose of investigating non-criminal complaints filed by members of the public against sworn and nonsworn Division of Police employees. It is not a part of the Cleveland Division of Police. OPS is empowered to receive, investigate, make findings and recommend action to the Civilian Police Review Board (CPRB) regarding complaints against Division of Police employees. OPS investigations are conducted in a fair, objective, impartial, timely, and comprehensive manner by the OPS investigative staff, which is composed entirely of civilian employees.

Filing a Complaint Against a Member of the Police Force

P: 216.664.2944  -  In-Person Complaints Accepted Weekdays 8:30am to 4:00pm  -  Send Email  -  F: 216.420.8764 

Any person wishing to file a complaint against a member of the Cleveland Division of Police must complete the complaint form and accompanying documents. Completed forms can be emailed or faxed, however, the original form with the signature of the person making the complaint must be mailed or hand-delivered to the Office of Professional Standards & Civilian Police Review Board.

Citizen Complaint Forms are available in the following locations:

  • In-Person at the Office of Professional Standards, 205 W. St. Clair Ave., Rm 301, Cleveland, OH 44113
  • Cleveland Division of Police Headquarters
  • All five Cleveland Division of Police District Stations
  • The Mayor’s Action Center, Cleveland City Hall, Room 228

Civilian Police Review Board (CPRB)

The Board reviews the completed investigations of alleged police misconduct, deadly force and matters requested by the Director of Public Safety. Prior to recommending discipline or determining that a complaint warrants no action, the Board may, in its sole discretion, hold a hearing. Once a recommendation has been made, the Civilian Police Review Board shall submit its findings and recommendation to the Chief of Police and shall notify the complainant of its disposition of his/her complaint.

To increase accessibility to the citizens of Cleveland, the Civilian Police Review Board is in the process of changing its meeting schedule, which will include meetings taking place in various public locations throughout the City. Some meetings will continue to be held at 205 West St. Clair Avenue, Cleveland, 44113. Members of the public who would like to attend a CPRB meeting held at 205 West St. Clair Avenue must register with photo identification at the security station inside the front entrance of the building thirty minutes prior to the meeting.

The Consent Decree Monitors, CPRB members and Office of Professional Standards (OPS) staff will hold its next board meeting on Wednesday, September 21st at 10:00 am. Validated parking is available at the 55 Public Square garage located on the corner of W. St. Clair Ave. and W. 3rd St. Parking tickets are to be brought to the meeting to validate parking. The meeting will be held at 205 W. St. Clair Ave., Rm. #306, Cleveland, OH 44113 and is free and open to the public. This meeting will continue the structured discussion from the August 17th meeting regarding best practices for case disposition moving forward. At this time, it has yet to be decided on whether or not complaint cases will be heard at the September 21st meeting.

Information about Civilian Police Review Board Membership >>