The Division of EMS performs health screenings at various community locations and events. Screenings include blood pressure, glucose, and cholesterol tests. Organizations, including private businesses, can make arrangements for EMS personnel to test on-site at their establishment or event. There is no fee for this service.
EMS Public Heartsaver CPR/AED Classes
216.664.2020, Ext. 253 - Weekdays 8 am to 5 pm - Send Email
These classes are available to the public at no cost. Individuals can attend classes at 1701 Lakeside Ave. Organizations may have classes on site at their own location or at EMS Headquarters. Certification is given upon successful completion of the course and is valid for two years. Photo ID is required for participation. To be eligible for certification participants must be present for the entire course and successfully complete all required skills.
Medical Records Requests
216.664.2020, Ext. 240 - Weekdays 8 am to 5 pm - Send Email
The Division of EMS provides copies of patient care records. The fee for this service is $5 per patient/per day. Instructions for completing and routing the form are included in the file above. Notarization of the form is a requirement.
EMS Special Events Coverage
216.664.2020, Ext. 246 or 222 - Weekdays 8 am to 5 pm - Send Email
This service offers EMS ambulances for events taking place within the City of Cleveland, including festivals, concerts, sporting events, etc. The Divison of EMS offers fully-staffed Advanced Life Support ambulances on site for the duration of the event in case emergency medical services are needed. The cost is $70/hr per ambulance.
EMS Community Education
216.664.2020, Ext. 257 or 253 - Weekdays 8 am to 5 pm - Send Email
The Community Education and Training Section participates in career days, and provides speakers to local groups and organizations including private businesses. These services are available at no cost to the public and to private organizations.
Public Feedback for EMS Services
P: 216.664.2020, Ext. 265 - Weekdays 8 am to 5 pm - F: 216.623.4599 - Send Email
The Office of Professional Standards provides a way for the public to give feedback regarding the Division of EMS. This office is responsible for the investigation of complaints of misconduct. They hold hearings and recommend disciplinary actions and hand out letters of commendation on compliments received. Those wishing to voice their opinion regarding EMS service may email or fax the completed form or mail it to:
City of Cleveland EMS Headquarters Attn: Office of Professional Standards 1701 Lakeside Ave. Cleveland, Ohio 44114
We are committed to improving the quality of life in the City of Cleveland by maintaining the highest ethical and professional standards of pre-hospital care, treating our patients with dignity and respect, and caring for each patient as if they were a member of our own family.
