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About Cleveland EMS

Division Structure

EMS Organizational Chart

The Commissioner of EMS, Medical Director, and Deputy Commissioners of Operations and Administration oversee the work of the various sections, as seen in the EMS organizational chart.


The Division of Emergency Medical Service prides itself on the diversity of its personnel, mirroring the diversity of the community which they serve.

The division places a strong emphasis on actively recruiting personnel from varied walks of life to become part of an organization made up of individuals from various cultural, religious, and racial backgrounds.

Because of its especially diverse workforce, the Division of EMS is recognized as a leader in this area.


Community Education and Training 

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This section, which is overseen directy by the Commissioner of EMS, works with various City and private organizations to train their employees and volunteers on the proper performance of CPR (Cardiopulmonary Resuscitation) and the use of AED’s (Automated External Defibrillators). They provide public education on the appropriate use of 911, car seat safety, and stroke awareness.

They provide health screenings at various community events and have a strong presence at school career days, where they present and demonstrate the duties and functions of the Division of EMS.Health screenings include blood pressure, glucose, and cholesterol tests.  Organizations, including private businesses, can make arrangements for EMS personnel to provide these services at their establishment or event. 

Division of EMS
Nicole Carlton
Acting Commissioner
1701 Lakeside Ave.
Cleveland, Ohio 44114

P: 216.664.2555
F: 216.420.8373
TTY: 800.750.0750
TDD: 216.623.4546
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Pledge to the Community


We are committed to improving the quality of life in the City of Cleveland by maintaining the highest ethical and professional standards of pre-hospital care, treating our patients with dignity and respect, and caring for each patient as if they were a member of our own family.

-Cleveland Division of EMS