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About Cleveland EMS

Division Structure

EMS Organizational Chart

The Commissioner of EMS, Medical Director, and Deputy Commissioners of Operations and Administration oversee the work of the various sections, as seen in the EMS organizational chart.


The Division of Emergency Medical Service prides itself on the diversity of its personnel, mirroring the diversity of the community which they serve.

The division places a strong emphasis on actively recruiting personnel from varied walks of life to become part of an organization made up of individuals from various cultural, religious, and racial backgrounds.

Because of its especially diverse workforce, the Division of EMS is recognized as a leader in this area.


EMS Office of Professional Standards

216.664.6023  -  Send Email  -  Personnel Comment Form

The Office of Professional Standards is responsible for the investigation of internal and external complaints of misconduct.  They are in charge of holding hearings and recommending disciplinary actions.  In addition, they distribute letters of commendation regarding compliments received from internal and external sources.

Division of EMS
Nicole Carlton
Acting Commissioner
1701 Lakeside Ave.
Cleveland, Ohio 44114

P: 216.664.2555
F: 216.420.8373
TTY: 800.750.0750
TDD: 216.623.4546
Send Email

National Terrorism Advisory System (NTAS) check current status

Pledge to the Community


We are committed to improving the quality of life in the City of Cleveland by maintaining the highest ethical and professional standards of pre-hospital care, treating our patients with dignity and respect, and caring for each patient as if they were a member of our own family.

-Cleveland Division of EMS