216.664.4850 - Weekdays 8 am to Noon - Prosecutor's Office, 1200 Ontario St., 8th floor
Those who have been the victim of a crime and want to file a citizen complaint against someone, must first report the crime to the Cleveland Police Department. They may then come to the Prosecutor's Office on a weekday, between 8 am to Noon. On a first come, first serve basis, a misdemeanor investigator will conduct an interview to gather information. The investigator then consults a prosecutor who will decide whether or not to issue charges. If charges are not issued, the complainant may be refered to other public agencies.
Processing legal claims includes reviewing and researching, gathering pertinent documents, taking statements from City employees and/or witnesses, reviewing reports and other vital information, and rendering a decision. This process may take up to 12 weeks. Claimants are notified of the decision in writing.
Vehicle Damage Claims
216.664.2803 - Weekdays 8 am to 5 pm - 601 Lakeside Ave.
For claims concerning property damage other than vehicle damage, claimants must submit:
Itemized list of property damages with completed claim form
A description of each item with quantity, brand name, serial number, date of purchase (or age of item) and purchase price
Bills, receipts, and estimates concerning the described property
Insurance: claimant must provide information about any applicable insurance, including a copy of the declaration page.
Special Notice Regarding Insurance: If a claimant has insurance that covers a claim, the City is not required to pay any amount covered by insurance, but will reimburse a claimant for the amount of the deductible. If a claimant states that there is no insurance coverage, the City will not process the claim without adequate proof that no insurance policy could possibly pay the claim. Claims should be submitted to the Department of Law, 601 Lakeside Ave. Cleveland, OH 44114
Moral claims are presented to the Moral Claims Commission which usually meets three times a year, in May, July or August, and November. At that time, claims are reviewed by the Commission and approved or denied by majority vote. Claimants are notified of the decision in writing.
Claim Denial Recourse
There is no appeal process if a claim is denied. A claimant may be able to file a lawsuit. A claimant should consult a lawyer.
All records of the City of Cleveland are public, except those exempted by the Ohio Revised Code. It is City policy that records will be organized and maintained so they are available for inspection and copying, as stated by law. Records requests must clearly state the records and/or information being sought. Vague or overly broad requests may be denied by the City. The City may charge for the cost of making copies of the records. A fee schedule appears in the full Records Policy (link above).