Human Resources Services


The administration office provides management of the Department’s fiscal and administrative processes. It develops and directs high-level projects and programs with citywide impact, and coordinates with the Civil Service Commission on policies & procedures. Administration plans, directs and manages human resource practices and programs to all city departments.

Equal Employment Opportunity (EEO)

This office furthers the principles of federal, state and local EEO regulations.  It receives, investigates, and works to resolve complaints of discrimination, harassment, sexual harassment, and workplace violence.  The office recognizes and defines opportunities to enhance the diversity of the City’s workforce.

Wellness Works! Program

The mission of the City of Cleveland Wellness Works Program is to support and motivate our employees and their families to embrace healthier lifestyles, positively impact our health costs, and develop and enhance a culture of organizational wellness to supper and foster improved health. 

HR Administration

This section provides HR administration support and assistance to City agencies.  It insures that processes follow Civil Service rules, union regulations and equal opportunity requirements, and is a bridge between Civil Service and City agencies for tests and certifications.

This section assists with filling vacancies, handles background checks, and audits personnel actions.  It provides training and assistance for City agency personnel leads, and schedules medical exams, drug tests, and return-to-work physicals.

Employee Health and Welfare Benefits

This section coordinates insurance coverage for City employees.  It audits files for benefit eligibility, administers flexible spending accounts, maintains Cobra compliance, controls unemployment costs, coordinates charity fundraisers, provides employee discount programs, counsels employees on benefit-related issues, participates in new employee orientation, and employee service awards.

Education & Research Services

This section designs, implements, manages and maintains training programs citywide.  It is responsible for processing needs assessments and monitoring, measuring and reporting career development training effectiveness.  It researches and maintains cutting-edge training and development resources.

The City offers mandatory courses to all employees, including:  Sexual Harassment in the Workplace, HIV/AIDS Awareness, Drug Awareness, Diversity and Violence in the Workplace. These courses provide policy information and teach appropriate workplace behavior.

Employee Assistance Program

This program coordinates counseling services, crisis intervention, training, management, supervisor consultations and assessments and referrals.  Services are provided in-house or through outside contracted counseling services.

Human Resources Information Services

To manage and support the information systems for all services areas of the department. Develop, implement, and modifies system requirements. Maintain internal database files and tables for all city employees. Develop customized reports for city departments/divisions. Conduct ongoing needs assessment and provide training to meet those needs. Provide technical support for Human Resources and its internal/external partners. EHRMS administration, report writing, training, centralized forms development, policy and training. Continue to explore additional automation and employee self-service functionality. 

Public Records

This section maintains personnel files and manages inquiries about city employees (including subpoenas and public records requests). Records of former city employees are kept as well.

Labor Relations

Provide leadership to collective bargaining contract negotiations. Investigate and resolve grievance issues promptly. Administer the terms and conditions of all the City’s collective bargaining agreements and provide contract management. Provide training to mangers on the labor relations process and any changes in the contracts. Compile and monitor data within City of Cleveland departments for EEO compliance. Investigate complaints of discrimination and harassment to expedite a resolution. Act as American with Disabilities liaison for all City departments. 

Safety & Risk Management

The Safety staff reviews and investigates industrial accidents to find causes and prevention measures. It conducts safety inspections to ensure compliance with Occupational Safety and Health Administration (OSHA) standards and to identify unsafe work conditions and practices.

It provides safety training and consulting services to City agencies to reduce employee injuries and property damage. Training programs include hazard communication, fall protection, confined workspace, traffic barricading and use of personal protective equipment.

Training and Development

Conducts city-wide programs in compliance with City policies and procedures, and other governmental mandates. Coordinate educational programs to meet specific training needs of the City of Cleveland departments.

Performance Management

Administer a comprehensive performance management program that involves key elements of planning, monitoring, developing, rating and rewarding. Manage and coordinate employee performance evaluations. Establish/provide city-wide training programs.