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Division of Records Administration

Records Administration is responsible for handling, storing and maintaining all building and housing documents for the Department. In addition, this division oversees the complaint intake center, Rental Registration Program, Issues Certificates of Disclosure and Certificates of Occupancy, and statements of authorized use letters. It also handles freedom of information requests.

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    Complaint Intake Center     

Division of Records Administration
601 Lakeside Ave. Room 517
Cleveland, Ohio 44114

Weekdays 8 am to 5 pm

P: 216.664.2825
F: 216.420.7582
TTY: 800.750.0750
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Mission Statement


To assure that all existing and new structures in the City of Cleveland are maintained and constructed in a safe and habitable manner through enforcement of the Building and Zoning Codes, pursuant to the review of plans, issuance of permits and inspection of property.

– Building and Housing