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Records Administration
Weekdays 8am-5pm
Phone: 216.664.2825
Fax: 216.420.7582
TTY: 800-750-0750

601 Lakeside Ave., room 517
Cleveland, Ohio 44114
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Records Administration is responsible for handling, storing and maintaining all building and housing documents for the Department. Oversee the complaint intake center, Rental Registration Program, Issue Certificate of Disclosures, Certificate of Occupancy, statement of authorized use letters and handle freedom of information requests.
    Complaint Intake Center     
    Contact List     

Record Administration:

Section Phone Name, Title Email Fax
Certificate of Occupancy 664.2895 Sherri Ford email 420.7582
Complaints* 664.2007 Complaint Intake Center email 420.7582
Records Administration 664.4355 Toni Allen, Records Administrator email 420.7582
Rental Registration 664.2827 Theresa Allen email 420.7582
Ombudsperson 664-2929 Brenda Tolbert email 664.3590


* Complaint Center Hours: Weekdays from 9 am to 3 pm

Department of Building and Housing
Ronald O'Leary, Director
601 Lakeside Ave. Room 510
Cleveland, Ohio 44114

P: 216.664.2282
F: 216.664.3590
Relay Service: 711
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Mission Statement


To assure that all existing and new structures in the City of Cleveland are maintained and constructed in a safe and habitable manner through enforcement of the Building and Zoning Codes, pursuant to the review of plans, issuance of permits and inspection of property.

– Building and Housing