Division of Records Administration

Records Administration is responsible for handling, storing and maintaining all building and housing documents for the Department. In addition, this division oversees the complaint intake center, Rental Registration Program, Issues Certificates of Disclosure and Certificates of Occupancy, and statements of authorized use letters. It also handles freedom of information requests.

Record Administration:

Section Phone Name, Title Email Fax
Certificate of Occupancy 664.2895 Sherri Ford email 420.7582
Complaints* 664.2007 Complaint Intake Center email 420.7582
Records Administration 664.4355 Toni Allen, Records Administrator email 420.7582
Rental Registration 664.2827 Theresa Allen email 420.7582
Ombudsperson 664-2929 Brenda Tolbert email 664.3590

* Complaint Center Hours: Weekdays from 9 am to 3 pm

This section includes the Complaint Intake Center. Complaints can be made by phone (216.664.2007), fax (216.420.7582), or email using the Complaint Intake Form.