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Division of Records Administration

Records Administration is responsible for handling, storing and maintaining all building and housing documents for the Department. In addition, this division oversees the complaint intake center, Rental Registration Program, Issues Certificates of Disclosure and Certificates of Occupancy, and statements of authorized use letters. It also handles freedom of information requests.

    Contact List     
    Complaint Intake Center     

Record Administration:

Section Phone Name, Title Email Fax
Certificate of Occupancy 664.2895 Sherri Ford email 420.7582
Complaints* 664.2007 Complaint Intake Center email 420.7582
Records Administration 664.4355 Toni Allen, Records Administrator email 420.7582
Rental Registration 664.2827 Theresa Allen email 420.7582
Ombudsperson 664-2929 Brenda Tolbert email 664.3590


* Complaint Center Hours: Weekdays from 9 am to 3 pm

Division of Records Administration
601 Lakeside Ave. Room 517
Cleveland, Ohio 44114

Weekdays 8 am to 5 pm

P: 216.664.2825
F: 216.420.7582
TTY: 800.750.0750
Send Email

Mission Statement


To assure that all existing and new structures in the City of Cleveland are maintained and constructed in a safe and habitable manner through enforcement of the Building and Zoning Codes, pursuant to the review of plans, issuance of permits and inspection of property.

– Building and Housing