Director of Human Resources

Nycole West was sworn in as the Director of Human Resources for the City of Cleveland on Monday, August 1, 2016, by Mayor Frank G. Jackson.  Ms. West previously served as the Interim Director for Human Resources and has been employed with the City of Cleveland since 2002. She has served as Labor Relations Manager and in this capacity as the Department of Human Resources’ Chief Negotiator for each of the city’s 31 labor unions.

During her tenure as Labor Relations Manager, Ms. West implemented a city-wide performance management program, centralizing and automating the Family Medical Leave Act (FMLA) process, establishing accountability through a city-wide disciplinary committee and fostering a safer workplace through post-accident drug testing policies and procedures. Ms. West is currently enrolled in the Master of Legal Studies Program at Cleveland State University with an anticipated graduation date of May 2017. She obtained her Bachelor’s degree from Duquesne University in Pittsburgh, Pennsylvania and is a graduate of the Cleveland Management Academy through Cleveland State University.